The Outstanding Ohioans show, Episode 57-Talkin’ Politics with Scott Schulte

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This show brings the audience great things Ohioans are doing to make their communities, the state, the region, and the world a better place as entrepreneurs, leaders, historical and popular culture figures.

This show brings the audience great things Ohioans are doing to make their communities, the state, the region, and the world a better place as entrepreneurs, leaders, historical and popular culture figures.

For episode 57, I had the pleasure of speaking with Scott Schulte, CRNA with the Crystal Clinic. To connect with the Outstanding Ohioans show, here are a few ways:

I reached out to Scott by invoking Siliko Rule #6, which is to have a conversation if more than 4 texts/tweets are exchanged.  We were discussing Net Neutrality, and had some differing viewpoints.  Our conversation discussed a few political issues, and we agreed to have future conversations as well.  I enjoyed our back and forth and believe hearing multiple viewpoints makes me more well-rounded.

Here were the topics we discussed in our conversation:

  • where Scott grew up, his parents, and coming to Ohio
  • consolidation of power
  • health care
  • government oversight and the free market
  • cost of college
  • Lake Erie pollution
  • Regulation, De-regulation, and the Non-Aggression Principle

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Thank you for taking the time to listen to the show.  Please leave a review on ITunes or Stitcher, or email me at ronsiliko@gmail.com.  Please refer any recommended future guests to my email.

The Outstanding Ohioans show, Episode 56-Interview with Heather Shumaker, author of “It’s OK To Go Up The Slide”

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This show brings the audience great things Ohioans are doing to make their communities, the state, the region, and the world a better place as entrepreneurs, leaders, historical and popular culture figures.

For episode 56, I had the pleasure of speaking with Heather Shumaker, author of It’s OK to Go UP the Slide… Renegade Rules for Raising Confident and Creative Kids It’s OK NOT to Share… and Other Renegade Rules for Raising Competent and Compassionate Kids

To connect with the Outstanding Ohioans show, here are a few ways:

The two books that Heather Shumaker has written provide great insights and ideas on how to raise children to be responsible, creative human beings with the ability to communicate.  Many of her thoughts counter the current culture of overprotective parents & practices within the school system.

Here were the topics we discussed in our conversation:

  • growing up in Columbus, Ohio
  • the background of her mother and father, who both recently retired as educators
  • attending the School for Young Children, founded in 1969 in Columbus
  • why she structured specific tools & ideas in her books that parents could use
  • her two central parenting themes
  • street smarts and stranger danger
  • sharing
  • calendars & clocks
  • homework
  • recess
  • reading
  • conflict resolution
  • reading for pleasure vs. forced reading
  • technology temptation
  • kid evaluation/resolution vs. adult intervention
  • fairness & justice
  • establishing boundaries

Listeners can connect with Heather in the following ways:

Thank you for taking the time to listen to the show.  Please leave a review on ITunes or Stitcher, or email me at ronsiliko@gmail.com.  Please refer any recommended future guests to my email.

The Outstanding Ohioans show, Episode 55-Interview with Seth Cramer, Co-Owner of Phoenix Bat Company

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This show brings the audience great things Ohioans are doing to make their communities, the state, the region, and the world a better place as entrepreneurs, leaders, historical and popular culture figures.

For episode 55, I had the pleasure of speaking with Seth Cramer, Co-Owner/General Manager of Phoenix Bats Company in Plain City, Ohio.  Phoenix Bats specializes in manufacturing WOOD baseball bats for baseball and softball players of all ages and abilities.

To connect with the Outstanding Ohioans show, here are a few ways:

Baseball has a following from what are commonly called “purists”.  These purists love the tradition of baseball, the history of baseball, and the intricacies of baseball.  The resurgence in the use of wood bats at all levels is something the purists enjoy seeing.

Seth joined the Phoenix Bat team in 2007 representing a venture capital firm in Columbus, Ohio.  Here were some highlights of our conversation:

  • his journey from Connecticut to Ohio
  • his personal and business influences
  • how Seth got involved with Phoenix Bats
  • what role does venture capitalists play in business
  • the difference between venture capital and angel investors
  • the history of Phoenix Bats Company
  • the differentiation that makes Phoenix Bats special
  • the importance of customer service
  • how Phoenix Bats gets involved with tournaments to promote their product
  • how wood bats have come back into vogue at all levels, the rule changes to metal bats, the expected future trends, and the benefits to the player that uses wood
  • why Division I college baseball has been resistant to using wood bats
  • how Phoenix Bats entered a market dominated by Louisville Slugger, what has happened to Louisville Slugger, and new growth opportunities for Phoenix Bats
  • how different types of wood serve different styles of hitters
  • selection process for wood supplier
  • Adam Eaton is a prominent major leaguer using Phoenix Bats
  • in-roads being made in foreign markets
  • economic impact in the local community and using local suppliers
  • Seth’s best business advice-sell to the right person, at the right time, at the right amount

To contact Seth and/or Phoenix Bats, here are some ways to do so:

Thank you for taking the time to listen to the show.  Please leave a review on ITunes or Stitcher, or email me at ronsiliko@gmail.com.  Please refer any recommended future guests to my email.

The Outstanding Ohioans show, Episode 54-Don’t Bureaucrat This One, Conversation with guest host Angus Macleod

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This show brings the audience great things Ohioans are doing to make their communities, the state, the region, and the world a better place as entrepreneurs, leaders, historical and popular culture figures.

To connect with the Outstanding Ohioans show, here are a few ways:

 

Yes indeed, I am now using the word bureaucrat as a verb.  In this conversation with Angus Macleod, we talked about several topics.  These topics included:

  • Leadership philosophies
  • Delegation
  • what makes working in sports, recreation, and wellness so compelling and fulfilling
  • In customer service, strive not to have staff bureaucrat customer requests as much as possible.
  • Ownership
  • Connection
  • Apathy

Thank you for taking the time to listen to the show.  Please leave a review on ITunes or Stitcher, or email me at ronsiliko@gmail.com.  Please refer any recommended future guests to my email.

The “If I Got Hit By A Bus” Legacy Series, Video 13-Embrace the Kick in the Gut

In this video, I talk about recognizing and embracing life’s daily “Kick in the Gut”.  Embrace this kick as a sign from God that he wants more from you to live a fulfilled life.

Click on the video below:

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Books I am reading this week:

 

 

Two Tools to Control Emotional Reactions

 

Photo on 9-5-16 at 6.37 PM.jpg“Things turn out best for the people who make the best of the way things turn out.” -John Wooden

We have heard many sayings talking about having a good reaction to circumstances that occur each day.  What we can control, what we cannot control, our mindset, our attitude, etc.

In order to have a positive reaction to difficult situations, we need to have tools to keep our triggers in check so we can have positive outcomes.

In the recent Urban Meyer book Above The Line, Tim Kight uses a formula called E+R=O.
Event + Response=Outcome.  The premise is that our response to an event will drive the odds of success or failure in one direction or the other.  Mr. Kight provides six ways to improve your ability to respond. These six ways are:

  1. Press Pause-take a breath, step back, and ask “what does this situation require of me?”
  2. Get Your Mind Right-train your mind to be tough and look for solutions
  3. Step Up-taking action after Pressing Pause and focusing your mindset
  4. Adjust & Adapt-evaluate your actions & mindset and change it to match the circumstances
  5. Make a Difference-your Response is an E for others, strive to have great responses that make a positive impact
  6. Build Your Skill-grow your talent and skill set by pushing yourself past your comfort level

While this is a great system to manage your responses, we need to quickly shift our frame of mind.  Pressing pause is a great way to do this, but what about about an event happening in the flow of your situation.

In his great book “Toughness:  Developing True Strength On and Off the Court” by Jay Bilas, Mr. Bilas talks about the concept of “Next Play” that was taught by Mike Krzyzewski.  It’s a quick “mindset reset” that clears out the recent event, great or not-so great, to allow you to focus on the next thing you need to do.

I suspect you have had a bad moment that occurred, and because you were dwelling on it, you missed the next opportunity to be successful.  Conversely, have you had a great moment that you kept thinking about, and then you made a mistake that you would normally not have made.

In leadership, what will make you successful is NOT how you handle events when they are going well.  What will you make you grow as a leader is getting better and better at handling negative events.  The problem-solvers are the go-to people that get opportunities to be successful.

I challenge you to learn these six steps and to say “Next Play” so you have great R’s.

Learn more about me on twitter, facebook, amazon author page, or my youtube channel. Thank you for taking the time to read.

 

 

The Six Levels of Customer Service

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In my experiences working in a “brick & mortar” business, I have come to believe there are Six Progressive Levels of Service that Staff can attain with our customers.  While supervisors can provide expectations, interaction tools, and knowledge training, empowering staff through autonomy to provide service within their personality is most effective.  Supervisors need to coach through the expectations and frequent feedback for continual reinforcement.

Setting, discussing, and clarifying expectations is the most powerful tool an organization has.  I believe the most powerful outcome an organization can strive to attain is that the staff and customers feel like “they are part of something special”.  Progression of staff competency through these six levels will create special relationships with your customers.  Here are the Six Levels:

  1. Alertness/Movement-More often than not, customers notice when staff are “heads down” on their phone, looking bored, not making eye contact, etc.  Simply having eye contact, moving around, and having positive non-verbal cues give an appearance of a staff member who is engaged and invested.
  2. Acknowledgement/Knowledge-Staff need to make eye contact and give a greeting upon a customer’s entrance, exit, and travels through the space.  Staff providing the acknowledgement and looking open to conversation creates an environment of rapport.  Customers who ask questions that can be answered without staff needing to call for assistance or pass onto another person feel very good about that organization.
  3. Conversation-Magic begins to happen when staff and customers engage in conversations.  During these moments, insights on the customer’s true experience, level of satisfaction, reason for using your business, and creating identification of this staff members representing the brand can take place.  If the situation exists when the customer habitually uses the business at the same time that a certain staff person is present, a bond will develop if the conversation has started.  Staff simply asking how their experience was today can start the talk.  I am always amazed on the number of areas of “common ground” that are discovered during the conversation.
  4. Connection/Re-Connection-When the conversation becomes more frequent and longer in duration, a connection has been established.  If a staff member has the competency to recall a previous conversation with the customer and reference the previous conversation in the next interaction, this staff member is able to Re-Connect and demonstrate to the customer they were truly listening and valuing their connection.
  5. Relationship-When customers begin asking other staff where a particular staff may be, it is evident there is a strong relationship present.  When a staff member is perceived as the “Go-To” person to a customer, valuable word-of-mouth will often occur on the part of a customer.  Networking can often result from these relationship, as opportunities will present themselves from the deep conversation taking place at each interaction, whether it’s meeting associates of each other, helping each other, or working together on a project.
  6. Partnership/Advocacy/Community-It is a special situation when the relationship is so deep that the relationship has gone from a want to a need in the person’s personal perception.  When customers advocate for the business and will DEFEND it when others have negative comments, that is the epitome of the value the customer derives from the relationship.  In situations where there is consistent, constant participation within a niche community, this group will often reach connection, kinship, & partnership within each other.  The participants in this community will develop a partnership with the staff member(s) to the point they may no patronize the business if the staff person leaves.  The community has become a cult that will often work & play together outside of the business.  Feelings abound within this community truly feel they are part of something special.

I would love to hear your thoughts on these levels and the stories of great staff-customer relations.  Thank you for reading.

Ron

Check out my podcast Outstanding Ohioans.

Looking for a speaker who will challenge your culture and make you think?  Click here for more information.

Check out my Amazon Author page.

Books I’m reading this week:

 

The 6-E Speaker/Coach

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Using my 6-E Model, I am committed to enriching individuals and organizations through personal development, purposeful, engaged leadership, and a dynamic culture.  Our partnership will result in a tangible plan for personal growth and organizational success.

 

My topics revolve around concepts from my 6-E MODEL of Energy; Emotional Intelligence; Expectations; Empowerment; Execution; & Evaluation.  Here’s a sample list of speaking opportunities:

 

Dust Off the Shelf or Everything Old is New Again Service with a Smile is _____Style
Who’s the Best or Be a Copycat Pure 401K
I Heart Big Ego’s This is Your Mission, Do You Know It?
How’s Your Boss (You)? The Golden Rule is Nonsense
Work on Your Six-Pack Out Blank ‘Em
Are You Building a Cathedral? Feedback, the Breakfast of Champions
If I Got Hit by a Bus Clean Your Laundry or A Fine Whine
Roo-Teen Your Six Servants

If my purpose and skill set can be of value in your life, please contact me at (513) 529-8148 or ronsiliko@gmail.com.  I look forward to talking to you.

Testimonials:

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