The Outstanding Ohioans Show, Episode 60-Travel Slowly and Stop Often

This show brings the audience great things Ohioans are doing to make their communities, the state, the region, and the world a better place as entrepreneurs, leaders, historical and popular culture figures.

For episode 60, I had the pleasure of speaking with Satolli Glassmeyer, President of History In Your Own Backyard. Satolli has produced 325 videos (and counting) documenting local history in five states in various communities.  These videos are archived into state collections to preserve the documentation.

To connect with the Outstanding Ohioans show, here are a few ways:

Here were the topics we discussed in our conversation:

  • growing up on the west side of Cincinnati
  • how taking up to 100 mile bike trips sparked an interest in learning about the stories behind the sights he saw on these trips
  • The three reasons he created this business:
    • Educate younger generations so there is a desire to maintain local history
    • Educate the general public
    • Create archives that will be preserved in State History Libraries
  • how watching the TV show On The Road with Charles Kuralt influenced Satolli
  • his process of selecting the topic, production, and distribution
  • the experience of climbing a bell tower during a courthouse video shoot
  • upcoming projects
  • how to connect and contact Satolli History In Your Own Backyard

I highly recommend The Tuttle Twin book series by Connor Boyack to teach the principles of freedom to children.

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Thank you for taking the time to listen to the show.  Please leave a review on ITunes or Stitcher, or email me at ronsiliko@gmail.com. Please refer any recommended future guests to my email.

The Outstanding Ohioans show, Episode 52-Interview with Rikki Teeters, Owner/Founder of @OhioExplored

I SCREWED UP, AND DO NOT HAVE THE CORRECT AUDIO FILE AT THIS TIME.  PLEASE HAVE PATIENCE AS I WORK TO FIX THE ISSUE.  I AM SORRY.

RON

 

ohioexploredlogo

For episode 52 of The Outstanding Ohioans show, I had the pleasure of interviewing Rikki Teeters, Owner/Founder of Ohio Explored LLC.  We had a great conversation about our mutual love for the Buckeye State, and discovered some things we had in common.

To connect with the Outstanding Ohioans show, here are a few ways:

I was so impressed to hear how Rikki pivoted from a great job in Portland, Oregon and how she envisioned and created Ohio Explored.  Here are some highlights from our conversation:

  • Growing up in Waverly, Ohio, and who her role models were
  • how she developed her creativity and technology skills
  • Her experience at Miami University, and how her User Experience Designer skills serve her in this ownership role
  • the value of combining interests and disciplines to create great work
  • her reason for starting Ohio Explored, based on a lack of information
  • what she wants the “heads down” generation to do
  • what surprises people about Ohio
  • what sites/attractions does she hear people talk about the most-among those we talked about were:  Great Ohio Bicycle Adventure, Hocking Hills, Cleveland Metroparks, Toledo Metroparks, Cincinnati Parks
  • what is her favorite place in Ohio
  • how to apply to be a featured Ohio Explorer
  • the Ohio Explored Product Line
  • she wants her legacy to be that “Ohio is a beautiful place and we need to enjoy it”

Connect with Ohio Explored on the website http://www.ohioexplored.com/; instagram; twitter; facebook

Thank you for listening, have a great day!

This is how you do it (Owning the Customer)!

In my last blog post, I talked about owning the customer.  I would be remiss if I did not give a recent example of this concept that was done by one of our Miami University student managers.

Our facility hosts a wide variety of swim meets with different age groups and guests.  I am always amazed by the amount of lost and found items left behind, ranging from swim suits, jackets, and towels to expensive electronic gizmos.

In January, one of the parents left behind an expensive gadget in our bleachers, which our staff found and put into our lost and found.  The next day, the customer called to inquire whether we had found this device.  Hannah Fickling, a student manager, answered the phone.  Hannah confirmed we did have the lost and found item.

Normally, the customer will make arrangements to pick up the item if they live nearby, or we will mail the item back.  When Hannah asked where the customer lived, the answer came back Cincinnati-area.

Hannah is from this area as well, and had planned on going to her parent’s house that week.  She told the customer she would be happy to return the item IN PERSON when she drove to her parent’s.  They made arrangements to meet, and the item was returned.

Hannah made this decision and initiative on her own……and Miami University Recreation Services shined because of her commitment to owning the customer. Hannah also now has a great story to share in job interviews as an example of going above and beyond.

Ms. Fickling brings great value and care to her work everyday, and this was a great example of her winning mindset.  Whoever hires her upon graduation will be getting someone who brings care for the customer as part of her skill set.

I would love to hear about great stories of customer service.  Have a great Monday!

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Here are a couple of my most viewed posts.

Click here for my book review of Toughness:  Developing True Strength On and Off the Court by Jay Bilas

Click here for my book review of The Power of Negative Thinking by Bob Knight

Click here for my book review of Bo’s Lasting Lessons:  The Legendary Coach Teaches the Timeless Fundamentals of Leadership

Brothers should bunk

-I am the author of The Basketball Match Up Zone and Multi-Purpose Basketball Offense ebooks.